CHC42015 Certificate IV in Community Services


This qualification reflects the role of community service workers who design and deliver person-centered services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

Qualification information

CHC42015 Certificate IV in Community Services consists of 15 units of competency made up of 7 core units and 8 elective units. A 120 hour placement may be required for students who can't provide evidence of 2 years of full time or equivalent work in a similar role.

Core units

CHCADV001 Facilitate the interests and rights of clients

CHCCCS004 Assess co-existing needs

CHCCOM002 Use communication to build relationships

CHCDIV001 Work with diverse people

CHCLEG001  Work legally and ethically

CHCPRP001  Develop and maintain networks and collaborative partnerships

HLTWHS003  Maintain work health and safety

Elective units

CHCDIS001 Contribute to ongoing skills development using a strengths based approach

CHCDIS004 Communicate using augmentative and alternative communication strategies

CHCCCS009 Facilitate responsible behaviour

CHCCCS020 Respond effectively to behaviours of concern

CHCDIS007 Facilitate the empowerment of people with a disability

CHCDIS008 Facilitate community participation and social inclusion

CHCCSM005 Develop, facilitate and review all aspects of case management

CHCAGE001 Facilitate the empowerment of older people

Elective units have been selected by HANMAC on the basis of consultation with industry. Elective units that are not included in the elective section of this page are available by negotiation. Elective units must meet the packaging rules within CHC42015 before being considered for inclusion.
Unit codes and titles are correct at time of publication. Codes, titles and selected elective units may change at any time without prior notification.

Employment Opportunities

  • Aboriginal Health Education Officer
  • Aboriginal Intake and Referral Worker
  • Case Worker (Community Services)
  • Community Education Worker
  • Community Legal Officers
  • Community support worker
  • Court Support Worker
  • Domestic Violence Worker
  • Early Intervention Homelessness Worker
  • Family Support Worker
  • Health Education Officer
  • Information and Referral Worker
  • Outreach Officer
  • Peak organisation worker
  • Personal Adviser
  • Phone Advice Worker
  • Support Worker (Community Services)
  • Tenant Advice and Advocacy Worker
  • Welfare Rights Worker
  • Welfare Support Worker
  • Women's Health Educator


Students enrolling in this course will be provided support by phone and email as required. Face to face meetings can be arranged by appointment.  
Students requiring higher level support then what can be provide will be referred to external support services.


For more information about fees click here.


The Higher Level Skills program, funded by the Queensland Government, may be available for Queensland based students enrolling into this qualification. Eligibility criteria applies. For further information on the Higher Level Skills program and its eligibility criteria click here

You must be an existing worker in the Community Services industry to access Higher Level Skills funding for this qualification.

Course Duration

Twelve months. This course is competency based and can be completed in a shorter time frame depending on the students existing skills and knowledge and prior learning.

Course commencement dates

Face to face (Classroom based) training: Orientation / commencement date: TBA.

External: External enrollments for the 2017 calendar year will commence from late January 2017 and will continue until early December 2017.

Course flyer / Expression of Interest

If you are interested in enrolling in this course please complete the Expression of interest and return to HANMAC in person, by post or via